HN
Horst N

1 reviews | Active since Feb 2014

20 Jan 2021, 16:24

Harassment by Vodacom

This company should be sued for harassment. My contract is due for upgrade. I DO NOT wish to upgrade, yet they will not accept that. Every day, EVERY DAY, I get the same sms: Hi :-) Your contract term for 067 *** ***x will soon come to an end. Upgrade today to one of our latest deals, click here to view: http://voda.com/dealsheet or visit a Vodacom outlet. Should you not upgrade, your contract will continue on a month-to-month basis and any discounts may fall away. T&Cs apply. Vodacom. I've been on the phone to them numerous times, tried their totally useless chat bot, and finally via facebook messenger. They keep telling me that the sms notifications have been removed from my number, yet they keep coming. I'm seriously considering cancelling my contract due to this harassment.

0
Replies (1)
Vodacom
Vodacom's reply21 Jan 2021, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team