1 reviews | Active since Dec 2015
Harassment and Aggressive Sales Tactics by Vodacom Sales Consultants
Dear Vodacom Customer Service Team,
I am writing to express my outrage and frustration at the relentless harassment I have been subjected to by Vodacom sales consultants over the past week. Despite being a loyal customer for over 24 years, I have been inundated with an average of 20 calls per day, persistently pushing me to upgrade my contract.
The audacity and aggression displayed by these sales representatives are unacceptable. Their complete disregard for my explicit disinterest in upgrading my contract is not only annoying but also borders on harassment. I have repeatedly communicated my lack of need for their services, yet they continue to badger me with incessant calls.
I demand that Vodacom takes immediate action to address this egregious behavior. I request that you:
1. Cease all sales calls to my number with immediate effect. 2. Provide additional training to your sales representatives on respecting customers' boundaries and decisions. 3. Implement measures to prevent such harassment and ensure that customers are not coerced into purchasing unnecessary services.
I expect a prompt response regarding the actions you will take to resolve this matter. Failure to do so will compel me to explore alternative service providers and share my appalling experience with friends, family, and online review platforms.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
