Harassment!

Vodacom ! Your client service is a disgrace. I have been so harassed by your employees for owing money when I’ve been told numerous times (go listen to your recordings) that my contract ended on the 1st of December, you debited my account in error on the 1st of Jan & now handing me over for your mistake. I called to cancel my contract in November , to which they told me my last debit order will go through on the 1st of Dec to pay off my device , I will then move over to prepaid however they won’t accept my cancellation unless I call after the last debit order has gone through in December.

I did exactly that , I called the first week of December & cancelled. I did not receive a reference or cancellation number emailed or smsed to me, obviously due to someone not logging it properly on your side (again , please go listen to the recordings for my confirmation of cancellation).

The debit order then went through the 1st of Jan , I returned it as I am not liable for that fee due to the cancellation.

I have been called & harassed almost every second day about the unsettled account, I now got an email stating I am to be handed over. This is disgusting service due to an error on your side.

About 4 of the calls I’ve received I’ve been told they can see the cancellation, the last debit order was meant to go through on the 1st of December, they will escalate it to management to rectify the account & without fail I get another call in a day or 2 about the Jan payment outstanding!

The frustration is through the roof at this point. I have asked 100 times for the recordings or for someone to go listen to them as I’m sick of being harassed, I’ve explained my story a hundred times to your employees but do you think one of them have listened to the recordings & solved this matter ? NO !

I have called back numerous times only after 20 odd minutes on a call to have the phone put down on me mid conversation or been told it will be escalated to management to be rectified (which is a joke really).

The latest is I must now go get an affidavit for your error ??? As you can’t just go listen to the recordings… Please tell me I’m being pranked !

CAN SOMEONE PLEASE GO LISTEN TO THE RECORDINGS & RECTIFY MY ACCOUNT AS I DO NOT OWE VODACOM A SINGLE CENT !