ML
Marc L
1 reviews | Active since Aug 2014
21 Jul 2021, 11:21
Harassing Marketing
I have requested on 4 occasions for Vodacom to stop sending me marketing SMS's but I continue to receive them. The SMS's state that the opt-in services come from Vodacom. Despite all my requests they refuse to fix the issue and say that I must opt out of all the SMS's. The marketing is theirs, why must I opt out? In terms of the CPA you are required to comply with my request to stop getting marketing. I will now have to report this to the NCC for investigation.
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Vodacom's replyOfficial
21 Jul 2021, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jul 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Marc L's updateReviewer Update
10 Aug 2021, 10:50I am still getting marketing messages. This matter has now been referred to the NCC
ML
Marc L's update10 Aug 2021, 10:50
Reviewer Update
I am still getting marketing messages. This matter has now been referred to the NCC