hK
heinrich K

1 reviews | Active since May 2017

23 May 2017, 14:27

Harassing calls from an acclaimed outstanding account collector

<p>After more than a year having paid off the account of an deceased family member we still get calls from someone to pay the outstanding account. He also keeps asking for private documents. </p> <p> </p> <p>This is more than becoming harassment and i think that vodacom should deal with this. He phones from a differend number everyday followed by an sms. </p> <p> </p> <p>Here are some of the numbers. </p> <p> </p> <p> ********** 662</p> <p> </p> <p> ********** 985</p> <p> </p> <p> ********** 470</p> <p> </p> <p> ********** 914</p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply23 May 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

hK
heinrich K's update26 May 2017, 12:52
Reviewer Update

Good day,

Thank you, I have sent an email to the above mentioned address.

Kind regards

hK
heinrich K's update08 Jun 2017, 10:32
Reviewer Update

Still getting harassment calls and smses from this *********** company.

On the next call we will be going to the police with this.