JM
Julena M
1 reviews | Active since Apr 2010
15 Jul 2024, 16:09
Harassed my Debt Collectors from Vodacom
I had a contract with Vodacom which was cancelled on May 30, 2024. I have paid all the outstanding amounts that I owed. I had received an estimate for R647.51 and paid R365.00. I received confirmation from Vodacom that my contract has been cancelled and my number is now on pre-paid. However, I am being harassed by a company called VVM, which is calling me to collect money that I supposedly owe to Vodacom.
I have a confirmation letter from Vodacom stating that my contract has been cancelled. Can Vodacom please inform VVM that I do not owe them anything and request that they stop calling me? It is unfair that I am still receiving such phone calls when my account is settled with Vodacom.
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Replies (1)Vodacom's replyOfficial
16 Jul 2024, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2024, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
