MS
Manie S
1 reviews | Active since Sept 2011
19 Jul 2021, 09:31
Harassed for account not in arrears!
This month I truly encountered a first. How can it be that we someone erroneously paid money into your account are you harassed with account overdue sms's? Surely when someone paid funds into my account it ought to be in credit until the matter has been resolved, however with Vodacom I'm now harassed with communication about my account being in arrears where the true fact also confirmed by their accounts department (spoke to Portia 16 Jul 21 @ 08:25) is that my account is not in arrears! Now it has to be escalated and will take 7 - 14 days to resolve but I'm continuously harassed with communication to the contrary and something which is not my fault!! Realy Vodacom (Payment SCB092829 R550)
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Jul 2021, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2021, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Manie S's updateReviewer Update
19 Jul 2021, 15:22Vodacom, please do not let your consultants phone me when they have no idea of what Vodacom has done to mess up my account!!! Please train your consultants to first fami****ize themselves with the case! Please phone me with what measures has been put into place to resolve the error caused by Vodacom or at least an expected resolution date along with what measures has been put into place to prevent a re-occurance!! Thank you!
MS
Manie S's update19 Jul 2021, 15:22
Reviewer Update
Vodacom, please do not let your consultants phone me when they have no idea of what Vodacom has done to mess up my account!!! Please train your consultants to first fami****ize themselves with the case! Please phone me with what measures has been put into place to resolve the error caused by Vodacom or at least an expected resolution date along with what measures has been put into place to prevent a re-occurance!! Thank you!
MS
Manie S's updateReviewer Update
20 Jul 2021, 09:44Vodacom, I'm still receiving your harassing account in arrears SMS's for a problem which you created and I'm still waiting on resolution feedback??
MS
Manie S's update20 Jul 2021, 09:44
Reviewer Update
Vodacom, I'm still receiving your harassing account in arrears SMS's for a problem which you created and I'm still waiting on resolution feedback??
MS
Manie S's updateReviewer Update
22 Jul 2021, 09:25Vodacom, I must say that I'm truly disappointed in you and you failed me for life where I can no longer freely recommend you as service provider anymore based upon the service I received! First off you created an issue on my account which I had to resolve from my side, this whole issue unnecessarily created both emotional and psychological stresses on me which also undermined my character as an loyal paying customer within this current economical times & struggle. Secondly this issue costed me 5 hours of my time, reading your harassing SMS's answering your harassing calls as well as making numerous calls to your call center amounting to a income of R6,500.00 I need to recoup by either working overtime (and it cannot be invoiced to Vodacom...) or loose that portion of income! Thirdly during this whole scenario Vodacom did not even attempted to send me and SMS, whatsapp, email or any other type of message just to even say, "we apologize for the inconvenience you had to endure"! Not even could your call center managers call me back when requested which votes very ill for any service provider!! In any case thank you you for sorting out your created error on my account I appreciate it.
MS
Manie S's update22 Jul 2021, 09:25
Reviewer Update
Vodacom, I must say that I'm truly disappointed in you and you failed me for life where I can no longer freely recommend you as service provider anymore based upon the service I received! First off you created an issue on my account which I had to resolve from my side, this whole issue unnecessarily created both emotional and psychological stresses on me which also undermined my character as an loyal paying customer within this current economical times & struggle. Secondly this issue costed me 5 hours of my time, reading your harassing SMS's answering your harassing calls as well as making numerous calls to your call center amounting to a income of R6,500.00 I need to recoup by either working overtime (and it cannot be invoiced to Vodacom...) or loose that portion of income! Thirdly during this whole scenario Vodacom did not even attempted to send me and SMS, whatsapp, email or any other type of message just to even say, "we apologize for the inconvenience you had to endure"! Not even could your call center managers call me back when requested which votes very ill for any service provider!! In any case thank you you for sorting out your created error on my account I appreciate it.