kK
kayshg K

1 reviews | Active since Oct 2011

11 Nov 2019, 13:53

Harassed by consultant because i refused to upgrade my contract

I just received a call now from a consultant called Claude trying to shove down a contract/upgrade down my throat and when i told him i need time to think, he became persistent with the deal. He then cut the call. Is this the caliber of consultants that Vodacom recruits these days? Where you harass customers till they are forced to approve a deal? If this is the sort of treatment i should be expecting from Vodacom, kindly cancel all 3 contracts that i have with Vodacom. i received the call at 13.18 from ***. im sure all your calls are recorded, so please go have a listen and deal with the consultant accordingly.

0
Replies (2)
Vodacom
Vodacom's reply11 Nov 2019, 14:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
kK
kayshg K's update11 Nov 2019, 14:53
Reviewer Update
Another consultant? wow! you guys are very persistent!