Harassed by a rude Call Center Agent

I've had a query with my account as it is overdue with R130 and I could not understand why that was, so I added this to Hellopeter. Dean contacted me, we went through the details and he explained what I was misunderstanding. I assured Dean that I would pay within the next two days and thanked him for his patience and being great at his job. However... in the meantime I have been harassed by one of the call center agents, probably working in collections. It started when my phone rang and when I pick up I am on hold. I've held on for minutes before being disconnected. Then the guy phoned back a couple of minutes later, and as I try to explain to him that I had issues with my account before he disconnects me and I get an SMS to contact the callcenter. I was furious. Besides being cut off his telephone manner is shocking.

He then phoned me after I spoke to Dean. I informed him that I already spoke to Dean and I will sort the account out. He insisted on verifying my account. I told him its not necessary (as this was wasting my time) and that it is in hand. He insisted on verifying my account. I asked him what the reason is for the call, he told me its to do with my contract. I informed him that I have no intention of renewing my contract, he said its not about that, and insisted on verifying my account. His telephone manner was rude and obnoxious, so I put the phone down. This morning I got a call from the same number ( ********** 708), when I picked up I was on hold again, so I disconnected the call. This rude oxygen ***** then phoned my pregnant wife and was rude to her on the phone.. why the hell?

I am really not impressed with this situation. I have been a Vodacom customer for as long as I can remember having a cell phone. I have had issues on my account and I have had issues with customer service, but my bill has always been paid and I have been a loyal, though sometimes frustrated customer. I dont think that I, or my wife deserve this kind of treatment from a callcenter agent, do you? Honestly, this guy should not be communicating with your customers unless you want to lose business.