Happy to take my money, not same urgency when needing help.

⭐ 1-Star Review

It has been two weeks of trying to get assistance from Vodacom after our vehicle was remote-jammed and our business device was ******. Vodacom takes my monthly payments without fail, but when I urgently needed help, I was sent in circles.

We visited several Vodashops where staff were unhelpful, dismissive, and sent us from one store to the next. Only one store actually assisted us properly and managed to find the number on the system immediately, something the others claimed they couldn’t do.

All the paperwork was submitted, but Vodacom’s head office took almost a week to respond, only to tell us to contact customer care. Customer care was another struggle: endless automated menus, dropped calls, and SMS confirmations sent to a blacklisted phone.

After finally speaking to someone, I was told that Vodacom “doesn’t have that number” on my contract. Yet they debit me every single month.

When I asked to speak to someone who could help, the call was transferred and then dropped.

This process has delayed my police case and insurance claim. The service has been slow, inconsistent, and honestly one of the worst experiences I’ve had with any company.