LB
Liam B

1 reviews | Active since Mar 2009

13 Oct 2017, 11:33

Hangs Up Phone

I have attempted to contact Corne Fourie fourie [dot ]corne [at] vodacom [dot] co [dot] za today to have a reasonable conversation about her not doing her job as a Special Investigator in Bellville Cape Town.

She has hung up the phone on me multiple times and refuses to help me with a simple query. This is ******** behaviour in itself and I will be opening a case with SAPS.

I have not received my clearance letter for a ********** account opened in my name. My credit profile has seriously affected because Vodacom has a culture of not helping customers.

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2017, 12:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply13 Oct 2017, 13:24
Official

Dear Liam

Please be advised, feedback has been provided.

Regards,

RJ

Best regards,