Handset settlement not handled correctly

Good day

On 16 October i enquired from vodacom for a settlement quotation on just my handset on my contract and that i still want to continue with my monthly subscription. The customer care staff advised me to do payment and send back proof of payment together with their 'cancellation quote" which i had to highlite the handset amount to indicate the payment was made for handset only.

At the end of October no debit order deduction was made after which i phoned cancelation department again on 7th November. They told me the will sort it within 3-5 working days and let me know.

On 21 November i phoned them again to find out what is going on. Nothing has been done to resolve my issue and the lady advised me to resend all documents.

This is not acceptable and i would not refer anyone to vodacom for poor customer service.