CS
Carmen S

1 reviews | Active since Oct 2015

18 Oct 2015, 20:50

Handset repaired 6 times, Poor customer service

IMEI:*** / Job Number 7 : ***1<br> I have a Samsung Galaxy S5 that has been for repairs more than i have actually got to enjoy my phone. in the 1st 2 months of having it there was a factory fault on the camera. i would have expected an exchange as it was still brand-new. they repaired and ever since that repair, my phone has been in and out of the Vodacom ARC, in total My phone has gone for 6 repairs and in a total of 2 weeks makes 4 months of the contract. I am really disappointed, if this is how Vodacom treats their customers. its an expensive phone for me and i and really frustrated because i am left without a phone more often than anything. it came back from its 6th repair on Wednesday the 14-10-2015 and the same fault appeared just about 4 hours after putting the handset on. Vodashop shelly beach assistant manager has all the videos of the incidents. i am so frustrated to the point that i wish to buy myself out of the contract and never deal with Vodacom again, because this is not the customer service one wishes to receive. there is much more to this complaint but the space is insufficient. i am utterly disappointed that Vodacom has no value for customers!!!

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2015, 08:07
Official
Hello CarmenDS,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team