Handset not delivered & Package not loaded

I did a telephonic upgrade on the 25/08/2017 with Kgomotso. I upgraded to the 'Smart top up S plus packaged' with the 'LG G6 double deal'. She did confirm that some-one will call me to re-confirm my upgrade and that my new package will definitely kick in on the 1st of the new month. On the 26/08/2017 I gota call from another consultant confirming my upgrade. He did confirm that my handset will be delivered by 29/08/2017. Today is the 01/09/2017... I have been loaded with R200 airtime (WHICH IS PART OF MY OLD PACKAGE, NOT WHAT I UPGRADED TO) also I STILL HAVE NOT RECEIVED MY PHONE AND THE AFTER SALES CONSULTANT NOW SAY'S THAT I WILL RECEIVE IT ON EITHER MONDAY/ TUESDAY NEXT WEEK. WHAT TOTAL INCOMPETENCE AND LACK OF PROPER SERVICE. I have been a customer of vodacom for years and this treatment is PATHETIC. I WILL NOT PAY EXTRA TOWARDS VODACOM FOR ANY USAGE OF THIS R200 AIRTIME THAT HAS BEEN WRONGFULLY LOADED ON MY PHONE!!!