Handset not delivered after 2 months and Vodacom feedback non-existant

I upgraded a contract on 29-Dec-2017 at Vodacom Stillbay, with owner Ben Vorster, to a HUAWEI Y5 phone. It was faulty within 24hours, did not charge above 7%, and was returned the next morning on 30-Dec-2017. They sent it to Vodacom Repairs for inspection and it was not replaced. After numerous calls, including Vodashop Valuemart, the ower used very rude language on SMS when I queried on this issue. I called Vodacom a number of times including the Western Cape Regional Office for support and also logged numerous problem tickets with Vodacom against Vodacom Stillbay to no avail : 1. 0035~SCR4 – Phone not received – since ********** 9 2. Vodacom S4-V2M1F-FYU60 was closed without resolving issue 3. Owner Ben Vorster ( ********** ) is not willing to reverse the contract, as he has other disputes with Vodacom.

Spoken with Lindie of the Vodacom Stillbay store yesterday – she indicated that they requested a cancellation, but did not receive any feedback from Vodacom. She confirmed that she will request Ben Vorster to contact me and provide feedback.

This is unfortunately totally unacceptable that I have to phone all these people to receive a phone that was faulty on 29-Dec-17. The next step would be a case of theft at the police against the owner .

I have now given my daughter a replacement phone as she cannot wait any longer and I will now cancel 4 Vodacom Contracts as indicated in the problem tickets.

Try any other service provider as this provider is too pathetic to provide any support or service!!!!! THEY DO NOT DESERVE TO RECEIVE ANY PATRONS!!! VOTE WITH YOUR MONEY!!