Handset Instalment

In Dec 2017 I did an online upgrade on my Vodacom Account. I upgraded to a 10Gig Top Up Data plan, which included aR226 LTE Router at a reduced subscription of R289.00. As from Jan 2018 a Handset Instalment of R260.00 is being deducted.

I phoned Vodacom's Accounts Department and Spoke to Bonny. She informed me that the said instalment is loaded up to Dec 2019.

She then instructed me to phone ********** 922 and speak to the person that did the upgrade as she (Bonny) is not able to assist me.

I phoned Chalina at the upgrades and she confirmed that she did the upgrade and no handset instalment was due on that upgrade. Again she asked me to send my query to ********** as the admin department will be able to assist me.

This was yesterday morning, NO FEEDBACK.

COME ON VODACOM I've been a loyal customer since 2001