Handset installment charge even after contract ended in January 2022

Item: Vodacom
Rating: 1
Author: Sela S

Good day My contract ended on January 2022 and I am still being charged a handset installment 15 of R325,22 even after the contract expired.

I keep on getting calls from Vodacom to offer me deals and every time I mention that I am being charged for a contract that ended in January 2022 they cannot answer me.

I would like Vodacom to pay me back for the months that they have been debiting me for the handset instalment from February to date.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jul 2022, 08:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Jul 2022, 08:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Sela S's updateReviewer Update

07 Jul 2022, 15:12

Good day

I just received another sales call regarding my *** and when I ask about my complaint they don't know about it, can Vodacom please make a note I have not yet been contacted regarding my query.

Sela S's update07 Jul 2022, 15:12

Reviewer Update