Handset in repars for 7 months now

<p>Hi</p> <p>It is just ridiculouse that my mom has to continue paying for a contract phone that for th past 7 months is still in repairs with vodacom by your repair branch in Witbank. Evrytime she goes to collect it we het told that it has been sent to Samsang for repairs since May, it is unacceptable! Yet every month you still send her the installement to pay for somthing that she is not using and is not even in her possesion.</p> <p> </p> <p>When we check the job status online it shows that the phone was collected in witbank , how the hell do you process your repairs , Collected when? and by whom when we still have the reciept that proves that the handset in question is still sitting with your repair shop.</p> <p> </p> <p>The only time we got it back was in July and had to take it back the very next day because it kept giving an error message that the operating system is not working so the phone did not even go on and when we took it in for repairs its beacuse the screen had cracked so what the hell were you techniciancs doing with the operating system? Yet again we were re issued with yet another reciept as proof that they sending it for repairs again never mind the fact that now the memory card and sim card tray were missing.</p> <p> </p> <p>We sick and tired of your excuses every month!</p> <p>Can your HQ intervene</p>