Handset in for basic repairs, no feedback!!!!

I booked my handset in at Vincent Park Vodacare for repairs on 13 January 2016. It is a Sony Experia and had a problem with the hardware in the charging port. I was told I could follow up 2 days later.<br> I am sad to report that, despite continuous calls and promises, nobody is coming back to me with any feedback.<br> My last text message informed me that the handset had been sent to the \Advanced Repair Centre". I was then told that it was at a third party ( on 20/01/2016 ) and \""could take 2 or 3 weeks\"" to return.<br> If I am wanting to follow up with the \""3rd party\"""