LB
Liezl B

1 reviews | Active since Mar 2015

05 May 2017, 08:11

HANDSET FEE CHARGED - FREE ON NEW UCHOOSE200 CONTRACT!! **** SERVICE!!

<p>I have been having trouble with Vodacom for the part 3 months.!</p> <p> </p> <p>First some 1GIG promo thing was activated on my account. Hellopeter'ed Vodacom and received a credit note for the amount of R692.00. First problem sorted.</p> <p> </p> <p>Second issue arrised when I noted a day ago that I am still being charged for a handset fee of my previous contract that expired end of April 2017 - even though I was able to upgrade in January 2017. Understanding that the new upgrade will only be implemented in May 2017 and I was to pay the hanset fee up to April 2017.</p> <p> </p> <p>Why am I still being charged for a handset fee even though I upgraded to a phone that is FREE with the UChoose200 contract on my upgrade??? I chose a phone that is within the contract with NO EXTRA charges. THIS IS *****ING!!!</p> <p> </p> <p>I am fed up with Vodacom and the problems. At this stage I am considering cancelling my contract with Vodacom without paying a cent further for this **** service and any other costs.</p> <p> </p> <p>Management can phone me to sort out this **** as I am FED UP with speaking to Customer Care members.</p> <p> </p> <p>PLEASE ALSO NOTE THAT FROM NOW ON I WILL NEVER EVER EVER EVER REFER ANYONE TO USE VODACOM AS A SERVICE PROVIDER. I AM DONE WITH VODACOM</p>

0
Replies (3)
Vodacom
Vodacom's reply05 May 2017, 08:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 May 2017, 10:47
Official

Thank you for the reported instance.

Per our earlier consultation this incident has been addressed.

Warm regards

Elroy

Vodacom
Vodacom's reply02 Jun 2017, 10:24
Official

The reported instance has been reviewed and should be updated within the next 1-3 days.

Kindly refer to my correspondence communicated as attempts to call were unsuccessful.

Warm regards

Elroy