1 reviews | Active since Mar 2015
HANDSET FEE CHARGED - FREE ON NEW UCHOOSE200 CONTRACT!! **** SERVICE!!
<p>I have been having trouble with Vodacom for the part 3 months.!</p> <p> </p> <p>First some 1GIG promo thing was activated on my account. Hellopeter'ed Vodacom and received a credit note for the amount of R692.00. First problem sorted.</p> <p> </p> <p>Second issue arrised when I noted a day ago that I am still being charged for a handset fee of my previous contract that expired end of April 2017 - even though I was able to upgrade in January 2017. Understanding that the new upgrade will only be implemented in May 2017 and I was to pay the hanset fee up to April 2017.</p> <p> </p> <p>Why am I still being charged for a handset fee even though I upgraded to a phone that is FREE with the UChoose200 contract on my upgrade??? I chose a phone that is within the contract with NO EXTRA charges. THIS IS *****ING!!!</p> <p> </p> <p>I am fed up with Vodacom and the problems. At this stage I am considering cancelling my contract with Vodacom without paying a cent further for this **** service and any other costs.</p> <p> </p> <p>Management can phone me to sort out this **** as I am FED UP with speaking to Customer Care members.</p> <p> </p> <p>PLEASE ALSO NOTE THAT FROM NOW ON I WILL NEVER EVER EVER EVER REFER ANYONE TO USE VODACOM AS A SERVICE PROVIDER. I AM DONE WITH VODACOM</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the reported instance.
Per our earlier consultation this incident has been addressed.
Warm regards
Elroy
Thank you for the reported instance.
Per our earlier consultation this incident has been addressed.
Warm regards
Elroy
The reported instance has been reviewed and should be updated within the next 1-3 days.
Kindly refer to my correspondence communicated as attempts to call were unsuccessful.
Warm regards
Elroy
The reported instance has been reviewed and should be updated within the next 1-3 days.
Kindly refer to my correspondence communicated as attempts to call were unsuccessful.
Warm regards
Elroy
