handset claim

i had an incident on 28/12/14 in cbd Johannesburg i got ****** (theft inside the vehicle) my car door was broken and my handset and wallet was taken by the ******s i went to police station to report the gave me an affidavit case was logged :1460/12/2014,i called vodacom to close the sim and phone as they got ****** ref provided ***0. called my car insurance to advise of the incident how ever they need access of R3500 to fix my car which i don't have till now was willing to take it to lock smith to change lock however they told me not only 1 door has to be fixed its a central lock will cost more. called vodacom insurance they advise they cant approve my claim i need to have an invoice from my car insurance to proof that car was fixed. i dont have money to fix my car i pay my phone insurance every month no default s i had to go under trauma for being ****** and someone will misplace their phones but they will get approved that's more expense for me yet i have to be deprived what im paying for every month. i need response and my insurance cancelled with VODACOM with immediate effect and i want my my phone I PAID INSURANCE FOR. contact ***