Handset charges after contract cansellation

Item: Vodacom
Rating: 1
Author: Gawie C

My old contract expired in March and was cancelled but I'm still getting charged for my handset every month. In February, two instalments were charged for the handset and should have been the last charges for the handset. I also went to Vodashop in Menlyn and received the reference number 1- ********** ********** but the charges for the handset from March were not reversed as yet. Please let me know when this will be rectified.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jul 2018, 06:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Jul 2018, 06:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Gawie C's updateReviewer Update

17 Oct 2018, 21:40

I've been charged the incorrect amount again for the past two months. Could you please contact me to correct this? Not sure why this is happening again.

Gawie C's update17 Oct 2018, 21:40

Reviewer Update

I've been charged the incorrect amount again for the past two months. Could you please contact me to correct this? Not sure why this is happening again.