Handset charges after contract cancellation

Item: Vodacom
Rating: 1
Author: Gawie C

I've been charged the last two months again for a handset for a contract that was already cancelled in March. Please let me know when this will be rectified.

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Replies (2)

Vodacom's replyOfficial

31 Oct 2018, 09:14

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Oct 2018, 09:14

Official

Vodacom's replyOfficial

31 Oct 2018, 12:20

Dear Gawie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)

Vodacom's reply31 Oct 2018, 12:20

Official