Handset Charges

<p>Since July 2016, Vodacom has been charging me R 170 every month for a handset that I did not receive. This relates to an online upgrade that was cancelled. I have to call every month and speak to various departments in order for these charges to be reversed and the charges credited back to my account. Cusomer Care, Upgrades, Resolutions and, so called "Back Office" have been involved yet no-one seems to be able to sort this out correctly. This is absolutely shocking and I cannot understand why this cannot be sorted out. My contract expires in 2018. Am I going to have to go through this every month until my contract expires. I can guarantee that no further contracts will be signed with Vodacom. Clearly they have no idea what they are doing.</p>