1 reviews | Active since Apr 2010
Handset charge for online upgrade
Did an upgrade online and was then incorrectly charged for a handset. Was told a credit has been passed on to my account on the 19th July 2018. Till today no credit has been issued to my account. Every time I phone I get told a different story. I can send you screen shots of the whole process of the upgrade where no handset charge is shown. The confirmation email even states no handset charge. When will this credit be passed on to my account?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Shaun,
As per our recent conversation.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Your query is being investigated.
I will do a follow up call tomorrow.
Warm regards,
Shad
Dear Shaun,
As per our recent conversation.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Your query is being investigated.
I will do a follow up call tomorrow.
Warm regards,
Shad