1 reviews | Active since Mar 2017
Hands down worst service - globally
<p>I have been the lucky recipient of the worst customer service I have EVER received - in South Africa, Europe and the UK.</p> <p> </p> <p>Vodacom, sort yourself out. I have been trying to cancel my contract for a number of months and have had NO LUCK in processing that request. Surely people are terminating contracts all the time given the absolutely horrific service you provide? This cannot be complex to process?</p> <p> </p> <p>I HAD eventually given up and just paid the monthly installments for the remainder of my contract and have it on RECORD that I did not at any stage want to extend... especially given the numerous requests for termination I have processed.</p> <p> </p> <p>Imagine my surprise when another monthly amount went off my account today when the contract period ended in FEBRUARY 2017. This is actually laughable.</p> <p> </p> <p>To resort to heated reviews on Hello Peter is no way to obtain a response to my multiple queries. Disgusting - I have moved my entire family off your network and am very vocal about this. You have lost a loyal customer. I will be getting legal advice should another amount be deducted from my account *******ly.</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
