KB
Kieron B
1 reviews | Active since Oct 2015
01 Jun 2021, 10:29
Hands down Worst customer service and support
Over 3 weeks of so called support (just generic messages and not answering any questions in the emails).
3 Weeks and I still have an unstable connection on a PTP Connection. 3 escalations and no one can even answer the straight forward question of what is wrong with my connection. This on a PTP Business connection with low contention and priority support. I have had to beg for simple feedback on multiple connections. Who is in charge of this Circus?
Dealing with Government departments has been less of a frustration
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jun 2021, 11:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2021, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kieron B's updateReviewer Update
01 Jun 2021, 14:44It has been been escalated 3 times already and now a 4th time. How will this be any different than the other 3 times it has been "escalated"
Vodacom's reply:
01 Jun 2021, 14:39
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply:
01 Jun 2021, 14:39
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
KB
Kieron B's update01 Jun 2021, 14:44
Reviewer Update
It has been been escalated 3 times already and now a 4th time. How will this be any different than the other 3 times it has been "escalated"
Vodacom's reply:
01 Jun 2021, 14:39
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply:
01 Jun 2021, 14:39
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
KB
Kieron B's updateReviewer Update
02 Jun 2021, 09:37Still no contact made after being escalated. Provide me the contact details for the manager of the escalated department. I have requested these contact details numerous times on email as well.
KB
Kieron B's update02 Jun 2021, 09:37
Reviewer Update
Still no contact made after being escalated. Provide me the contact details for the manager of the escalated department. I have requested these contact details numerous times on email as well.