Handover of Account but Vodacom is the negligent party!!!

I did a change over from my mom being the owner of the account to myself being the owner of the account, I have a credit in the current account but because of your staff's inability to actually complete the action I now have to deal with issues that is all on your company's inability to action account transfers and allocate payments correctly.

I transferred all my mother’s Vodacom accounts to my name in-store, in the presence of an agent and my wife. I’ve been paying consistently, and asked Vodacom to allocate the funds from the old account (I***) to my new one (I***), which now has a credit.

Despite this, Vodacom handed the account to HP Attorneys who are now threatening legal action, blacklisting, and disconnection — yet their letter shows R0 outstanding. I’ve responded to their attorneys three times with no reply.

I demand:

A full reconciliation of both account numbers

An apology and withdrawal of legal threats

Immediate closure of this matter

If not resolved within 7 days, I will report this to ICASA and the Consumer Ombud. I have full proof of payments and communication attempts. This is appalling customer service from Vodacom.