Handling of contract account very poor

Item: Vodacom
Rating: 1
Author: Siphakamiso N

I was never updated about my account only to recently found out that it has been handed over. They decided to stop my debit without contacting me

Helpful (0)

Replies (1)

Vodacom's replyOfficial

03 Nov 2025, 14:10

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply03 Nov 2025, 14:10

Official

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team