Handed over in error
So, today I spoke to VVM and the agent said that Vodacom handed my account over regardless of the fact that I had a payment arrangement in place as per my contract.... I was astound to hear this information.
Why does it state 'This call is recorded' if yiu guys don't go back and listen to voice recordings.
I made an arrangement on the 6th of July 2021 to pay an amount of R500 each month on the 5th for the next 4 months and than the balance of less than R200...
I made my first payment on the 30th of July 2021,contacted vodacom twice to make sure payment was received before 5th of August 2021.
On the 16th of August 2021, I received a sms stating I was handed over to VVM....
Why! Why! Why!
On top of all VVM is charging me an additional R300 for fees (How am I liable for this)
Where is Vodacom's sense of ethics.
