Handed over for wrong amount
With the lock I fell behind with payments. I received a call from VVM informing me that the amount due is +/- R2000.00. I received a letter stating the amount is no more than R4000.00 - even my statement said just over R2000.00 I have sent e-mails but have not received any reply.
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Replies (2)
Vodacom's replyOfficial
07 Oct 2020, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Oct 2020, 12:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2020, 12:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,