1 reviews | Active since Oct 2017
Handed over for their error
A year ago I changed my bank account and went into a direct Vodacom store to arrange the change in debit order details. I chose the 27th as the debit date. Expecting a problem for the last debit on the old bank I paid cash for one instalment. The first debit went through on the 26th which included a R100 late payment charge and it bounced. The next on the 25th for 2 months contract and 2 late payment fees and bounced. Having had no internet I went into the store to query and they said that there were no payments. My bank statement revealed the problem. I went into the store paid for 3 months worth of contract (for which I had no internet ) and asked for the late payment fees to be reversed as it was a Vodacom error and for the debit date to be corrected. No reversal of late payment fees were raised and a forth month of no service was billed to my account but no further debit order was raised. When called by Vodacom I explained their error had caused the bounced payments but I had paid three months already and would only pay when the service was resumed. Still no reversal and no service. Six months later two invoices are raised and a collection demand. to which I responded with the explanation of the balance and the debit date error providing proof of debit date and payment of 3 months contract fees. After more demands and more explantions only 2 late payment fees are eventually reversed at the end of last month. But more demands for the balance and with termination fees and other costs now amounting to 4 times the contract fees and presumably legal fees adding on each time with the latest and sms threat of sheriffs etc. After 6 years a good customer, paying for 3 months of no service for vodacoms error am I still to pay even after a year of no service?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear June
Kindly be advised our record reflects that your account and profile has been updated and a settlement letter has also been sent to you.
Have a pleasant day further!
Regards,
RJ
Best regards,
Dear June
Kindly be advised our record reflects that your account and profile has been updated and a settlement letter has also been sent to you.
Have a pleasant day further!
Regards,
RJ
Best regards,
