Handed over for R35000 but no itemised statement

I have been phoning and visiting the branch in Amanzimtoti, phoning head office, and even drove all the way to Gateway twice to try and find out why I have been billed so much, I just get referred to the debt collectors who send me a bill that says Capital due to Client R33643.26 (no explanation what so ever) Mind you it says due to client so maybe they owe me money, haha. <br> <br> I have been asking for itemised billing and a breakdown per contract, how difficult can it be? I am sure if you handed over you have a right to know why and how it amounted to that much money, especially as the phone was soft locked. <br> <br> Please somebody just help me. I was Vodacom