Handed over for no renewing????

I’m appalled by Vodacom to be honest. I decided to sign up for a contract after 2years without, My last contract ended and I did the necessary to cancel my contract. When I finally decided to open a new contract, the consultant that sounds like I disturbed her, informed me that I have been flagged at the legal department. She puts me through to another lady that also sound like she do not feel like assisting. She informs me their system did not update my profile, and there’s nothing owing, but my status has been showing legal for almost 2yrs. This has serious implications on my credit profile. For a company as large as Vodacom, this is u acceptable. The agent then tell me to call back after 2 hours, to check if my status was updated, and then they can assist. Now, I’m trying to give u a sale, I think a little more enthusiasm would be appreciated.