1 reviews | Active since Jul 2018
Handed Over For No Reason And Without Reason And Cannot Be Rectfied
I previously has 2 vodacom contracts in my business name, PM Agencies PTY LTD. Both contracts were nearing the 2 year contract completion date. I advised Vodacom 2 months prior that I will not be renewing my contracts and the numbers should be discontinued. Vodacom responded and advised that all was in order and the contracts had been cancelled ( see attached). My last Vodacom statement was sent to me in August 2021 ( attached ) and states there are no arrears whatsoever. This was also the last debit date of said contracts. Fast forward to 2 months ago and out of the blue I receive an email from Vodacom with a draft summons for R100.88 ( I had received no communication from Vodacom whatsoever since my statement). I automatically went into Vodacom and after phoning multiple different departments finally spoke to a consultant who advised they made a mistake with a debit that went off early and I needed to pay R100.88… I paid this the very same day and sent through proof of payment. I have never been in arrears with my Vodacom account or been advised of such and all of a sudden as of a week ago am receiving sms’s from HP Attorneys demanding money I do not owe!! I have now also been blocked from opening an account I was trying to open!! When calling Vodacom last week and going in store no one seems to know why I have been handed over and advise that I don’t owe and have never owed Vodacom any monies whatsoever!! Their systems also state my account is current and NOT in arrears!! I now have a mark against my name on my credit profile for vodacom's mess up. I will be contacting ICASA and taking this much further.
Please note that the legal has been updated however the store still cannot process the change of ownership they have been trying to do for 2 months!! my name is blocked on the system and says its in legal so the store cannot proceed however it is no longer now in legal! it seems like no one whatsoever knows what is going on! the store has sent multiple emails to different departments and NO ONE bothers to respond!! this is becoming extremely tiresome as i need to transfer a contract into my name but cannot as am Blocked by your systems that no one seems bothered to update! After being blocked initially for something that was vodacom's error and not mine!!! This is the reference from the latest email EC-1E4M-3NCACZ ... I do not understand what going on there however my name needs to be unblocked with immediate effect as this is now getting ridiculous
Please note that the legal has been updated however the store still cannot process the change of ownership they have been trying to do for 2 months!! my name is blocked on the system and says its in legal so the store cannot proceed however it is no longer now in legal! it seems like no one whatsoever knows what is going on! the store has sent multiple emails to different departments and NO ONE bothers to respond!! this is becoming extremely tiresome as i need to transfer a contract into my name but cannot as am Blocked by your systems that no one seems bothered to update! After being blocked initially for something that was vodacom's error and not mine!!! This is the reference from the latest email EC-1E4M-3NCACZ ... I do not understand what going on there however my name needs to be unblocked with immediate effect as this is now getting ridiculous
good day please note we have been trying to do this transfer for the past two months and it keeps telling us customer is on legal status but when we call accounts and escalate to other departments they say his all clear please advice on what needs to be done as customer needs this done urgently kind regards Mayur Nirahu Vodacom 4U Ballito Junction ***/ *** email addresses are *** and ***
good day please note we have been trying to do this transfer for the past two months and it keeps telling us customer is on legal status but when we call accounts and escalate to other departments they say his all clear please advice on what needs to be done as customer needs this done urgently kind regards Mayur Nirahu Vodacom 4U Ballito Junction ***/ *** email addresses are *** and ***
