CS
Cornelia S

1 reviews | Active since Aug 2012

28 Sept 2017, 19:33

Handed over for no reason

I have been handed over to attorneys for breaking contract. I tried to upgrade in 10/2016 but after many attempts and no device eventually cancelled my contract on 01/03/2017. Received cancellation reference 1- ********** ********** . I then started getting smses from MBD Inc that i have been handed over for R2455.80 for so called 'breaking contract'. I never received any notification from Vodacom for breaking contract early, no statements reflecting outstanding balances. The hand over happened on 18 /08. Today i get a copy of my contract and according to Vodacom i upgraded on 06/10, but NEVER received the upgrade device. My ITC record has been marked as a bad payer! My account was in arrears but was settled in full on 08/09/2017. I need help. Vodacom is not helping me and Attorneys keep threatening me with smses to setup debit order for a contract i never had.

0
Replies (2)
Vodacom
Vodacom's reply29 Sept 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Sept 2017, 13:34
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,