AM
Alicia M

1 reviews | Active since May 2017

17 May 2017, 11:24

Handed over for CANCELLED contract!

<p>I just received a call that my account that I CANCELLED LAST YEAR NOVEMBER has been handed over and that it will affect my credit rating!! How in the world does this happen? I can't create a profile on the website to change any details or NOTHING!! Now I have to pay for a service that I CANCELLED 6 MONTHS ago AND my credit is affected!</p>

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Replies (2)
Vodacom
Vodacom's reply17 May 2017, 13:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 May 2017, 09:24
Official

Good Day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

Kindly respond to the email that was sent to you for further assistance.

Regards

Dominic