CH
Cheryl H

1 reviews | Active since Mar 2009

05 Jul 2017, 08:37

Handed over for a cancelled Vodacom Contract from 1 year ago

<p>A year ago I had my Contract suspended due to ongoing problems with my Account. I paid up everything outstanding and went into Woodmead Vodacom Shop, filled out forms and was told by the Representative that my Mobile would be switched back on in 24 to 48 hours. This did not happen and after further trips and many phone calls later my Vodacom account was cancelled by Vodacom and I was given a Pay as you go with the same number I have had for years. Not once was this explained to me and as I was so irritated with the time wasting and had paid my account I decided to keep my mobile as a pay as you go from Vodacom. Now I wish I hadn't! Not once have I been contacted either telephonically or via Email regarding this so called outstanding amount. Today is the first time I get wind of this is via a sms from vvm on myHusbands on his mobile with a letter of demand. Totally unacceptable!!!!! </p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2017, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team