MP
Madelein P

1 reviews | Active since Jan 2013

05 Nov 2019, 09:38

HANDED OVER FOR A CANCELLED CONTRACT!!!!!!!!!!!!!!!!1

I had a cellphone contract with Vodacom ---- ***.

February 2018 I was due for an upgrade but decided to cancel the contract. See attached is the e-mail.

September 2019 I realised that Vodacom has handed me over and blacklisted me for the contract that was cancelled in February 2018. TAKE NOTE::::::: No communication whatsoever, not even A STATEMENT was sent to me during this time.

So this is what I don’t understand:

1. How am I handed over for a contract that was cancelled a few months short of two years ago. 2. The number was allocated to another contract. 3. Why did Vodacom not contact me via my email which never changed. 4. According to the credit bureau I owe Vodacom ----- R 6 027.00 5. According to RM Attorneys I owe Vodacom ------ R 4 830.60 6. According to Vodacom I owe them ------ R 2 940.00

RM Attorneys says they cant help me this is according to Vodacom and guess what??? Vodacom says they cant help me as this account is now handled by RM Attorneys??

So I am stuck with *********** people not willing to assist and sort out this issue!! In the meanwhile my name is blacklisted for money that according to me I don’t even owe!!!

0
Replies (3)
Vodacom
Vodacom's reply05 Nov 2019, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MP
Madelein P's update05 Nov 2019, 15:18
Reviewer Update
Still no response from Vodacom.
MP
Madelein P's update05 Nov 2019, 15:56
Reviewer Update
and this is the response of Vodacoms lawyers. They dont answer any queries. the balance was already added to the statement send by vodacom now there is sudenly double balance contract invoiced.

The fact that we cancelled this contract is being ignored and now i am furhter treathend to legal action!!

Hi Note that your current outstanding balance is R 4 830.60 for 24 months’ plan.
  1. Balance over due on your monthly subscription is R2 940.00
  2. Balance of the contract is R 1,890.60
  3. Total balance is R 4,830.60
Failure to so we will have to processed with the legal action against you.