HM
Harry M

1 reviews | Active since Dec 2019

02 Dec 2019, 14:50

Handed over by Vodacom

I returned a Tablet to Vodacom with-in the 7 days cut-off period as per their contract in June 2016. Vodacom then deducted money from my bank account October, November, December 2016 and January 2017. I instructed the bank to stop paying Vodacom. I then received a Final Demand 1 August 2017 for R 2 243.75. I then called Vodacom 16 August 2017, eventually getting through to Thato Hleli who confirmed Tablet received in stock June 2016 (Cancellation and Stock returned) Reference Number 1-***0 691 had been created. 19 November 2018 I get an e-mail from VVM (VAN DE VENTER, MOJAPELO (PTY) LTD) (Tracers???), I quote; "We wish to inform you that there has been an information update of your profile at CPB CREDIT BUREAU, etc. and I I must call them to get assistance. To say the least I was a bit shocked! I went to see my lawyer. 5 December 2018 at 08H03 I get a call from VVM offering me a discount to R 1000.00 . Not we are sorry or we made a mistake? They owe me Money, I owe them nothing. NOW VVM does not respond to e-mails or calls. What am I to do?Disgusting behavior VODACOM!

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2019, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team