Handed over because I paid before the time.... Really.

Not sure why I am even complaining on HelloPeter about Vodacom...

One of your agents are probably going to phone me to tell me to contact your legal collections department... CLEARLY!!!!!!!! You can see I did.

They have no contact number....

Please read my email first before contacting me with an answer that you can't assist.

Speak to your legal department and sort my account out please... Vodacom is start to annoy the mmmm out of me... You wasting my time, data and airtime. None of which is handled with vodacom.

Clearly paying upfront cannot want to be a reason to cancel my arrangement that is in place.

The email below I emailed to your legal collection department on the 16th of July 2021 and I have not received any feedback from them... VVM also requested the email from me and forwarded the email to this department... Still nothing.

Yes yes yiur people is working from home... Iwas also working from home this week as I am in isolation (Covid-19) with my whole family and I submitted to of my assessments and completed my admin soooo don't even come with the story.

************************** Good day

I am confused as to making a payment earlier broke my payment arrangement.

On the 6th of July I was contacted by a vodacom consultant and we placed an arrangement in place to pay my remaining balance of R2149, 35 in R500 installments.

I paid Vodacom on my pay date on the 30th of July 2021 not to avoid any delays.

I received payment reminders on the 5th and it of August A reminder that an outstanding amount of R500.00 on your Vodacom account is due today. Please check your statement for various payment options.

I contacted vodacom on the 8th to find out why am I receiving payment reminders as I made a payment, the consultant also advised that I should ignore it and my payment is reflecting on my account.

Today I received an sms from VVM STACEY-LEE ABRAHAMS Trace Locator has been activated on your profile at CPB Credit Bureau Contact VVM for information *** Ref I***

I contacted VVM who said I was handed over on the 12th of August 2021 and they already added an additional R300 to my outstanding balance.

I contacted you subscriber collection department who advised that my account was handed over because the payment was made to early and the system broke thw arrangement and that I should email legal collections to revoke the handing over of my account as I did not break my arrangement.

Please advise on how we can sort out this matter as I am clearly not the 1 in error as making a payment before your arrangement date should not be a penalty.

Thank you in advance for your help in this matter.

Regards Stacey-lee Abrahams (Petersen) I*** Vodacom number *** My contact number ***