Handed over account

I have been trying to settle my vodacom account for over a week, the attorneys who the account was handed over to said the account was sent back to vodacom on the 20th of January 2022.Even a Consultant from vodacom's legal department called the lawyers they comfirmed that the account is no longer with them.It is very frustrating as no one knows where the account is at and it is sad when I call vodacom keeps referring to the same lawyers who said the account is no longer with them. No one in your legal department has answers