Handed me over for collection for fibre I never received from VODACOM - *****

Why have you handed me over for collection if am not getting any service from you? I app**** for Fiber in October 2019. i was suppose to get 100 free gigs until we go live in our area. firstly i took then a long while to get my order right and ended up without wifi until 13 December 2019.

then i got the 100 free gigs for three months and then COVID 19 threatend and lockdown happened an i was informed that i had to pay for R600 for the 100 gigs until we went live with fiber.

i then cancelled with vodacom. when we went live in our are Vodacom never contacted me to have anything set up for the fibre. i was not surprised because believed that all my dealing with vodacom is cancelled.

NOW I HAVE COLLECTION AGENTS HARRASSING ME!

IF THIS NEGATIVELY AFFECT MY CREDIT RATING IN ANY WAY I AM NOT GOING TO BE HAPPY BECAUSE YOUR STAFF ARE INCOMPETANT AND FAIL TO CAPTURE CLIENTS INSTRUCTIONS.

Because naturally now know anything about my cancellation. i have not been using your product since the 100 gigs where loaded used. I have never had access to VODACOM FIBRE SO WHAT THE HELL ARE YOU CHARGING ME FOR!!!!!!!!!!!!!!!

this is ***** and i seriously wonder how many other client you and de*****ing this way!!!!

i need this matter resolved asap.