kvdv
karen van der venter
1 reviews | Active since May 2015
14 Dec 2017, 21:24
Hand over
Vodacom have handed my business account over to Attorneys, that they can’t give me the name of! I have repeatedly called them regarding my account to get some clarity on it! Up until now I have never received an Invoice for the account! Except about 2months ago telling me I had a credit on this account! I am now receiving calls from some attorney asking for payment! I have insisted they send me an account, with the break down etc as this contract was cancelled, I have not received this! Does Vodacom expect a person to just pay an account because an attorney is calling? I am afraid this will not happen!” I have had nothing but problems with Vodacom since this account was taken over from Autopage! How does Vodacom send a statement of account showing a credit and then hands your account over?? I would like an explanation on this matter!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2017, 06:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 06:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Dec 2017, 17:18Dear Karen,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused.
We thank you for bringing the matter to our attention. Please note your query was addressed and assigned to our Legal Department who responded with the following feedback:
Kindly note that the account is handed over to a Debt Collecting agency by the name of MBD.
They can be contacted on *** alternatively *** for remaining balances on the account as the file is owing the balance of contract.
You may also correspond to ***.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2017, 17:18
Official
Dear Karen,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused.
We thank you for bringing the matter to our attention. Please note your query was addressed and assigned to our Legal Department who responded with the following feedback:
Kindly note that the account is handed over to a Debt Collecting agency by the name of MBD.
They can be contacted on *** alternatively *** for remaining balances on the account as the file is owing the balance of contract.
You may also correspond to ***.
Regards,
Vodacom Consumer Website Team
Best regards,