HD
Herman D

1 reviews | Active since Oct 2019

09 Oct 2020, 11:52

Half the product for the full price as advertised!!

It was time for my upgrade, so I did the whole deal online. I did proper online research about the phone I want to fit in my budget, aswell as my expectations. (I must also add that Vodacom's website's spec-sheet info is uninformative, incorrect, and incomplete and very misleading - I even told them on an online servey after my purchase that one can not base his desicion to choose a product on their info supp****!!)

When the phone got delivered, it was not as advertised! I ordered the Huawei P30 lite NEW EDITION. They also mentioned 2020 in some descriptions and photos on their webpage. When searching for the specs on HUAWEI's own page, New adition has 256Gb ROM. I even consulted VARIOUS other online resources aswell! Vodacom have sent me the OLD edition instead, with their own sticker pasted on the phone-box that states "new edition" and 128Gb". That is false information. I reported that telephonically just now, and told them that I want the NEW EDITION, as advertised! They escelated my call. I'll review Vodacom again, as this matter unfolds...

0
Replies (2)
Vodacom
Vodacom's reply09 Oct 2020, 14:07
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HD
Herman D's update19 Oct 2020, 11:52
Reviewer Update
Good day Vodacom
I would like you to compare your "specs" to the Manufacturer's own, aswell as to a third party review website.
https://consumer.huawei.com/uk/phones/p30-lite-new-edition/specs/
https://www.gsmarena.com/huawei_p30_lite_new_edition-10073.php