TS
Troye S
1 reviews | Active since Nov 2016
02 Feb 2021, 09:14
Half Solved Issues
So....at the beginning of December 2020 I wrote a review and Vodacom did make contact however it seems they only know how to do a half job as only half the problem was resolved.....Maybe this second review will get the second part of the problem resolved.........let's see
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Feb 2021, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2021, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Feb 2021, 15:22Dear Troye Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that our records indicate that your query has already been escalated to our Legal Team in which they have assisted and provided feedback. Payment profile updated was actioned for all lines linked to the account.
Should you want to query this further, please chat directly with our Legal Team on *** (Free from any Vodacom simcard) They best equipped to assist you. Regards Consumer Website Team
Should you want to query this further, please chat directly with our Legal Team on *** (Free from any Vodacom simcard) They best equipped to assist you. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2021, 15:22
Official
Dear Troye Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that our records indicate that your query has already been escalated to our Legal Team in which they have assisted and provided feedback. Payment profile updated was actioned for all lines linked to the account.
Should you want to query this further, please chat directly with our Legal Team on *** (Free from any Vodacom simcard) They best equipped to assist you. Regards Consumer Website Team
Should you want to query this further, please chat directly with our Legal Team on *** (Free from any Vodacom simcard) They best equipped to assist you. Regards Consumer Website Team
Best regards,
TS
Troye S's updateReviewer Update
02 Feb 2021, 15:36Good day
We request a letter confirming the resolution and the various numbers relating to this matter.
We request a letter confirming the resolution and the various numbers relating to this matter.
TS
Troye S's update02 Feb 2021, 15:36
Reviewer Update
Good day
We request a letter confirming the resolution and the various numbers relating to this matter.
We request a letter confirming the resolution and the various numbers relating to this matter.