Half solved !
<p>I had a problem with my account, wrote a review on 13th October, 2016, Safiek did come back and sorted most of the problem out. I then got a statement with amounts on which I queried. R100 charge for who knows what. I have sent Safiek several emails since but I never get a reply :(</p>
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Vodacom's replyOfficial
07 Dec 2016, 11:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2016, 11:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,