SB
Saleem B

1 reviews | Active since May 2016

16 Mar 2018, 07:47

Half jobs and complete lies.

Hi Peter

I have a cellphone contract with Vodacom. I recently discovered that my airtime disappeared. I contacted customer care and to my surprise I have been subscribed to a number of things I have no idea I subscribed to and I have screened trough my sms and could not find a trace of any subscription I have made willingly or unwillingly. Immediately after the call i received 5 sms's stating I have been unsubscribed and if I want my airtime back I must wait 7 days

I was contacted by a representative of vodacom named Theo. He told me that he picked it up on another cellphone of mine and will refund that one as well. I have not received any refund on the actual number that was reported.

0
Replies (1)
Vodacom
Vodacom's reply16 Mar 2018, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team