1 reviews | Active since May 2016
Half jobs and complete lies.
Hi Peter
I have a cellphone contract with Vodacom. I recently discovered that my airtime disappeared. I contacted customer care and to my surprise I have been subscribed to a number of things I have no idea I subscribed to and I have screened trough my sms and could not find a trace of any subscription I have made willingly or unwillingly. Immediately after the call i received 5 sms's stating I have been unsubscribed and if I want my airtime back I must wait 7 days
I was contacted by a representative of vodacom named Theo. He told me that he picked it up on another cellphone of mine and will refund that one as well. I have not received any refund on the actual number that was reported.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
