Half day full pay at Vodacom

I know no one cares, not the least Vodacom, but out of pure frustration and helplessness and I guess to vent I turn to HelloPeter. I really struggle to understand how Vodacom manages to keep its doors open with the sheer amount of *********** people in it's employ. I have for weeks now been trying to get very simple information from Vodacom regarding my contract, and I am passed from pillar to post with the promise of a result and no one just bothers to get back to me. I follow up regulatory on my request and then its the classic case of a missing docket and the info is missing with no one seeming to know what's going on. Then I have to painstakingly go over my request again, having to deal with disinterested person one after the other, while Vodacom laughs all the way to the bank taking thousands of Rands from me monthly. Anyway, as much as I really want finality on my case, I honestly do not expect any relieve or intervention to come from Vodacom as a result of this post. Vodacom have proved to me time after time just how *********** they are. But maybe just maybe someone with a little pride in their work gets to read this and take up the matter. No holding my breath.