Hajiera - Area manager uns****ed to resolve customer complaints

<p>I visited the vodacom store in the promenade during the month of September, which is appoximately 3 weeks ago to upgrade and requested the dual J3 Samsung package. The consultant advised that they were out of stock and that I am to return the following week as they expecting to receive it then, which I did, but they were still out of stock and again requested to return the week thereafter. To my dismay was then advised that they have stock, but they unable to assist as the deal has now closed as we in October. When querying this with the area manager, she was adamant that I was suppose to complete documentation as they have no proof. I am not employed by vodacom to know the protocol. It is the duty of the vodacom staff to ensure that I complete the documentation she is referring to and/or should have informed me that I will not qualify for the deal should I return in October, instead received the run around only to be dissappointed. I still want the deal as they made me believe that I am still able to obtain the phone, advising that I am to return to store when they have stock. Neither did they go the extra mile to enquire whether any other store possibly have any stock available. She made no effort whatsoever to assist, because there is no proof. I should not be educating her staff, they should be educating the customers. Hajiera further refused to advise to whom she reports to as in her opinion I was argumentative. She had no resolution s****s whatsoever, neither giving any explanation as to why the staff did not adequately and accurately advise me. Instead ended up visiting the store on 3 occassions, which was all in vain. I request to be contacted by the regional manager and/or customer service manager of vodacom and be assisted with the deal advertised in the September catalogue as it is not my problem if the staff were too lazy to log it or complete a quotation as learnt today.</p>